We work with our clients to generate and showcase customer feedback and online reviews.
Our reputation management provides our clients with a powerful strategy to gather customer feedback and encourage online reviews. We bring you multiple levels of feedback from your customers creating the opportunity to gather, evaluate, measure and market your customer’s experiences. In addition, we offers feedback notifications, review monitoring and reporting to enable us to analyze your customer feedback and online reputation.
Review Monitoring and Reporting
Maintaining an open and honest communication with your customers online must be an important part of your digital marketing strategy.
Our team of experts will monitor online reviews sites like Google, Facebook, and Yelp and alert you to new reviews so you can respond.
Encourage Positive Reviews
Too often it feels like the only feedback you get and the only reviews that you potential customers see online are from unhappy customers.
Our reputation management service is, at it’s core, a strategy and platform built around encouraging your happy customers to write reviews, give testimonials, and provide positive feedback online.
Get Negative Feedback Alerts
You can’t avoid getting negative feedback online. The best way to handle negative feedback is to quickly and directly address the issue, often turning a negative experience into a positive one.
Our team will notify you when there is a negative review so you can follow- up and avoid low ratings on popular review sites.
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The first step we need to take is for us to understand your needs, so give us a way to reach out to you and let’s get to work.